Our approach
We aim to be a supportive learning partner and critical friend to our clients - asking the right questions and sharing ideas that inspire reflection and learning.
Across all our work, we’re guided by three key principles.
1.Relational
Responsive, tailored, and collaborative
Strong relationships are at the heart of what we do. We strive to be a trusted, collaborative and accessible partner, providing services that are tailored, responsive and sensitive to each organisation’s needs and context. We listen closely, seek to understand what matters most to our clients, and design support that meets them where they are. Every project is different and we offer a range of options to ensure our services are useful.
2.Inclusive
Challenging exclusion and shifting power to communities
We are committed to equity and social justice. We believe communities should define their own priorities and lead decisions that affect their lives. We seek to shift power to those with lived experience by supporting meaningful participation, shared decision-making, and rights-based practice.
We recognise how intersecting factors, such as race, gender, legal status, class, and ability, can deepen exclusion. We design our work to challenge discrimination and uphold dignity and human rights for all people.
3. Pragmatic
Flexible, grounded, and focused on what works
We balance rigour with flexibility to deliver work that is both technically strong and practical in the real world. Our approach is agile and grounded in continuous learning. We experiment, reflect, and adapt alongside our partners and the communities they serve. We invest in capacity-strengthening and knowledge-sharing so that our impact can be sustained long-term. Above all, we aim to generate useful insights that support strategic decision-making and help our clients strengthen their impact.